The Australian Youth Community Centre ("AYCC", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website aycc.com.au, register for our programs, make a booking, donate, purchase from our store or otherwise interact with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, phone or mobile number, suburb and postal address.
• Registration and booking details for our classes, courses, youth and holiday programs, workshops, events and venue hire, such as date of birth, gender, program or level selected, and any notes you provide.
• Emergency contact details such as the name and phone number of a person we can contact if needed.
• Parent or guardian details where a child or young person is registered for one of our programs.
• Account details if you create an account on our website, such as your name, email address and password (stored in encrypted form).
• Order, donation and payment records, such as items purchased, amounts, dates and payment status. We do not store full credit or debit card numbers on our website.
• Enquiries and correspondence you send us through our contact forms, email, phone, WhatsApp or social media.
• Volunteer information if you apply to volunteer with us.
• Technical information such as your IP address, browser type, device information and pages visited, which is collected automatically when you use our website.

2. How we collect personal information

We collect personal information directly from you when you fill in a form on our website, register or book for a program, create an account, place an order, make a donation, contact us, or attend our centre and events. Where you register a child or another person, we collect their information from you, and you confirm that you have their permission (or are their parent or guardian) to provide it.

3. Why we collect and use personal information

We use personal information to:

• process registrations, bookings, enrolments and venue hire requests;
• deliver our classes, programs, events and community services;
• contact you about your registration, booking, order or enquiry;
• contact your emergency contact, or a parent or guardian, when necessary for safety or wellbeing;
• process orders and donations and keep financial records;
• manage your website account;
• send you updates about our programs, events and activities where you have agreed to receive them;
• maintain the safety and security of our centre, participants and website;
• improve our website and services; and
• meet our legal, insurance and reporting obligations.

If you do not provide the information we ask for, we may not be able to process your registration, booking, order or enquiry.

4. Children and young people

Many of our programs are for children and young people. Registrations for anyone under 18 should be completed by a parent or guardian. We only collect the information we need to run the program safely and keep it secure. Parents and guardians can contact us at any time to access or correct their child's information.

5. Disclosure of personal information

We do not sell, rent or trade your personal information. We may share it only:

• with our staff, teachers, coordinators and volunteers who need it to deliver our programs and services;
• with trusted service providers who help us operate, such as website hosting, email and IT support providers and payment processors, who are required to keep it confidential;
• with emergency services or medical professionals where necessary to protect someone's health or safety; or
• where required or authorised by law, such as to government agencies or law enforcement.

Some of our service providers may store data on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy law.

6. Cookies and website analytics

Our website uses cookies and similar technologies to keep the site working properly, for example to remember your login session and shopping cart. We may also use cookies to understand how visitors use our website so we can improve it. You can set your browser to refuse cookies, but some parts of the website, such as login and the store, may not work correctly.

7. Third-party links

Our website contains links to third-party websites and services, such as Facebook, WhatsApp and other social media. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

8. Direct communications

With your consent, we may send you emails or messages about our programs, events, classes and fundraising. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure hosting, encrypted connections (HTTPS), password-protected systems and limiting access to authorised people. We keep personal information only for as long as we need it for the purposes above or as required by law, after which we securely delete or de-identify it.

No method of transmission over the internet is completely secure. If a data breach is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before releasing any information.

11. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it.

12. Changes to this policy

We may update this Privacy Policy from time to time.

13. Contact us